Abstract Our ability to reason about and respond to unanticipated situations “in the moment” is both enabled—and constrained—by our cognitive systems. Developing a deeper understanding of how these cognitive systems work can help us learn and respond more effectively. In this talk, we’ll look at how some results from cognitive linguistics reveal those systems, and how we can apply that to improve our response to operational surprises.
Bio Michael is a Technical Lead at Ubisoft, where he works on platform tools for game operations. He has previously worked on software in the financial and health care sectors, and earned a MA in English Linguistics while taking a break from IT. He is currently interested in ways we can improve the human and organizational side of software delivery and operation.